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July 2012

Getting Internet and telephone at home in Abu Dhabi

Tuesday, July 17, 2012 Category : , , , , , , , 18

When you will be settled down and will have the keys to your apartment, you will probably be in a rush to get an internet and landline subscription.

In the U.A.E., we have two main telecom companies : Etisalat and Du. Some buildings are already equipped with the internet access of Etisalat, which narrows down your choice, but also simplifies the process! In this case, you will still have to go to the Etisalat store in person and fill in an application form. You will need a credit card, a lease contract if possible (but not necessary, as long as you know the precise address of your flat), and a valid residence visa.
Etisalat's packages for home Internet and landlines are called Double Play. You will find here a list of the different options with pricing. If you don't own a router, which is necessary if you want wireless internet, you can purchase one from them. However, according to my friends, it is more expensive than if you purchase it on your own (Electra street has a lot of stores selling routers for all sorts of prices). A few days after your subscription (max 5 days), they will contact you to send a technician at your place to set up the whole thing. Oh miracle, it works instantly! I highly advise you to have the router ready so they can install it for you. It will save you a lot of time and pain in the b*tt! The internet conexion is fast and reliable, I'm really happy about it!
Du's packages for Internet and phone are called Talk and Surf. The price list is available here. If anyone has experience with Du, please share with me as I don't know anyone who uses their services.

Some websites are censored in the U.A.E.: here is a link to a PDF explaining the types of websites than are prohibited. Don't worry too much about it, though. Most common websites are fully operational : Google, Facebook, Yahoo, etc. Skype works, but I noticed that only Skype to Skype calls go through. Skype to phone seem to be blocked. It isn't a really big deal, though, because most phone bundles include international minutes. 

"Beehive towers"

Sunday, July 15, 2012 Category : , 10

Not sure what their real name is, but that's what they make me think about!


Abu Dhabi, July 2012. Picture taken from Al Jazeera Sports Stadium

Brands in Arabic

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Various pictures taken in malls and at home :) 2012

Building Gate Towers

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Reem Island, July 2012

Beautiful Sun Tower

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Reem Island, July 2012

Exporting your personal belongings vs. buying everything in Abu Dhabi - part 3 : buying kitchen appliances and electronics

Friday, July 6, 2012 Category : , , , , , 28

You will see it by yourself when you will start looking for apartments (for example on Dubizzle), a lot of properties for rent don't have kitchen appliances. It can be quite unsettling because usually empty apartments for rent in Europe and the U.S. have an equipped kitchen : they're not literally empty :-D
So you will have three main options for your appliances and home electronics: Carrefour, Lulu, or your now best friend Dubizzle!
  • Carrefour is a French supermarket company that sells food and also things for the house. They're kind of like the French Walmart. They have a great choice of appliances and electronics (TVs, home cinema, phones, cameras, computers and IT stuff). They have most of the brands that you would find in your home country. I'm not sure for electronics because I didn't buy anything there, but as far as the kitchen appliances are concerned, delivery and installation is free! The Carrefour store is located in Marina Mall, one of Abu Dhabi's main malls. To get an idea of the prices of all these items, you can check Carrefour's webstore IC4UAE. Carrefour sales staff is very knowledgeable about the products, and they have excellent after sale service. 
  • Lulu is a Middle Eastern supermarket chain. They sell food in Lulu Supermarkets and all sorts of appliances and electronics either in the supermarket or in Lulu Department stores. These stores are usually located into important malls, so they're easy to access and to park to. Based on the Lulu stores I visited, they have a little less choice than Carrefour, but they seemed a little cheaper. They offer free delivery and installation of the kitchen appliances as well.
  • Dubizzle is a cheap way to equip your home, but you'll have to install and deliver the items to yourself, so it might be a little bit of a hassle especially for kitchen appliances. As mentioned earlier in the post about furniture, lots of expats move away from the U.A.E. all the time and are willing to sell all of their stuff at once. Talking directly to someone is this situation might be more convenient for you than buying the appliances to different people. 
A few tips : 
  • If you decide to buy a gas stove (here they call it "cooker"), figure out the type of gas which is supplied in your building. It is important because if your building is equipped with natural gas access (like mine!), your cooker will need to have a specific "nozzle". If you don't have the right nozzle installed, your cooker won't work and you'll have to pay for technicians to come (at your own expense), or even sometimes you might have to return the cooker all together. Don't hesitate to tell your salesman several times about the type of gas your building gets.
  • Deliveries of appliances by Carrefour (and probably Lulu too) are operated by local companies, not by the store. Each of the little delivery companies takes care of one or two brands, so if you bought appliances from different brands, you will get several deliveries. 
  • Delivery and installation are free, but it doesn't mean that you will get both services on the same day :-D When I got my cooker delivery, the guys didn't install it. The cooker just stayed like that in the middle of the kitchen for days! The delivery guys gave me a phone number of a technician to schedule an installation. Supposedly, from what I was told, in this kind of situation, if you give 50 dirhams to the delivery guys, they will install it for you. I had no idea, so I went to my Carrefour store and told my salesmen what happened. They were really mad, and scheduled the installation for me. In case you don't get your installation, don't give the delivery receipt to the delivery guys. It will be harder for you to prove your point when you go complain at the store.
  • Sometimes, delivery/installation people just don't show up. It gets really frustrating, but stay calm. In case that happens, go back to the store and let the sales persons know. It happened to me several times (fridge delivery people never came, cooker installation person didn't come despite the appointment that was taken). Maybe I'm very unlucky, or maybe I'm in the average. Some friends got problems with furniture deliveries too, so unfortunately, I don't think I'm an isolated case. Just get ready for a level of service that isn't really what you're used too. Having someone at home helps a lot, unless your boss is really cool and lets you take several days off on a last minute notice.
  • It's pretty obvious, but check with your realtor/landlord if your apartment has electricity and gas already. My landlord made sure I had electricity when I moved in, but I didn't have gas. The gas connexion had to be set up by my building management, which took a while to happen, as these people are very busy and take forever to return your phone calls...

Exporting your personal belongings vs. buying everything in Abu Dhabi - part 2 : buying furniture

Tuesday, July 3, 2012 Category : , , , , , , , 36

Now that we have considered the possibility of exporting your belongings to the U.A.E., let's see how it would be to buy everything new! Why not, after all? New city, new life, new home! And new furniture! If you're interested in home decor, this could be a fun experience!
There is quite some choice in terms of furnishing your new home in Abu Dhabi. I honestly don't know anyone who told me they didn't find anything that they like here. The only worry when you're still in your home country is that there isn't a lot of information available online, so here's a little help.
  • Ikea : The Swedish God of furniture is very well settled in the U.A.E. They have one store in Abu Dhabi, and another one in Dubai. The stores are big, normal, pretty much identical to those you have in your home country. A lot of expats buy their furniture there, because it's pretty cheap (although slightly more expensive than in the U.S.A. from my personal experience), easy to assemble, and they have a lot of choice (I <3 Ikea!!). Be careful though, they might not have exactly all of the items of your home-store. For instance, they didn't have my mattress. But overall, they have a huge bunch of things. They provide free delivery and assembly when your purchases exceed 2500 AED (around 540€ or $680). It makes it as convenient as shopping in Europe of in the U.S., except that you don't pay for your delivery! I like the fact that all of their products are available online, which makes it easier to plan without having to visit the store. This is also how I managed to evaluate the value of my furniture when deciding if I should export my stuff or buy everything from scratch (see part 1 of this article)
  • Homes R Us : They offer affordable, and more traditional furniture than Ikea. To each their own! They have one store in Abu Dhabi (located in Madinat Zayed mall, a very traditional Arabic mall) and several stores in Dubai. Just like Ikea, they have furniture and home decor items, linen, kitchen accessories (plates, pots, etc.). They have a few products visible on the website, but you will definitely need to go to the store to figure it out.
  • Home Centre : They're a compromise between Ikea and Homes R Us. You can't see their collections online like on the Ikea website, but they have an online catalogue with prices. It will give you an idea of the style of their items. 
These are the three main stores where expats buy their furniture. Of course, there are a lot more options, especially with local independent stores. Additionally, I would like to mention The One which is a trendier - and also more expensive, from what I hear - furniture store in Abu Dhabi. You can't view all of their products online, but if you want to drop by their store, you can take advantage to have a drink or a snack there!

Additionally, if you find yourself a little tight on the budget and can't buy everything new, you can also buy second-hand furniture on Dubizzle. They are the Middle East's leading classified ads website. They always have a million used items available. Maybe you will find something you like? Since there is such a big expat community in Abu Dhabi, people are always trying to sell stuff online, so you can find really good deals, even on cool furniture from the above mentioned stores. Give it a try!

UPDATE 24/08/2012 : I came across this very useful and well documented article, that I'm sharing with you : http://frugalexpat.com/2010/11/24/where-to-hunt-second-hand-items-in-abu-dhabi/

UPDATE 02/10/2012 : I have spent quite a lot of time by Electra Street (downtown Abu Dhabi) lately, and I found out that they have quite a lot of furniture store. I can't vouch for the quality of the products they sell, but they have lots of items, so it might be worth checking. The style of what they sell is usually more traditionnal, definitely not contemporary. Don't hesitate to park your car behind the buildings and walk around, sometimes the stores are not on the main street but behind. They also have a bunch of stores that sell lights and places where you can order custom made curtains.
The curtains thing is pretty important because in most recent buildings, the windows are large but they don't have blinds. Most likely, you will need to get your own, and have someone install them (or do it yourself ;)). I can make recommendations, if anyone is interested!

Exporting your personal belongings vs. buying everything in Abu Dhabi - part 1 : Exporting - UPDATED

Category : , , , , , , , , 10

Depending on how attached you are in your home, you will probably start wondering very soon if you should send your personal belongings (mostly your furniture) to your new country. At least, it is one of the first things that I have thought about! ;-)
You basically have two options : either sending your stuff over to Abu Dhabi, or starting from scratch and buying everything when you arrive. Here are two questions that will help you take your decision:
  • try and make a list of the items that are not replaceable, such as items that have a sentimental value, or items that are extremely expensive or rare. Do they take up a lot of room? Is it possible to pack them in one of your suitcase when you will fly to the U.A.E.? Do you have a place to leave them to in your home country in case you don't take them with you?
  • try and make a list of the items that can be easily replaceable : kitchen appliances, any type of electronics (TV, computers, etc.), affordable furniture, clothing from international brands etc. How much are they worth?
Shipping your belongings over to the U.A.E. might not be more expensive than re-buying everything, especially when you consider that reserving a cargo container will help you take along your "rare items" (those of bullet point #1). In order to find out about the total cost of the shipping, you can contact an international movers company (google these terms and your current city, and you will find a lot of options). Usually these people will coordinate the full move for you, and they can even pack your things! Obviously it will be rather expensive. Another cheaper option is to split the work between different companies : 
  • one that will pick up your things (you could do it yourself with a truck and a couple of friends if you leave in a coastal city that has a big port). Typically, it's a traditional moving company
  • one that will send your things over to Abu Dhabi by boat (they're called freight forwarders)
  • one that will take care of the custom's clearance in Abu Dhabi (it's a really big deal, so don't forget this step!!), store your belongings if your home isn't ready, and will deliver them to you
I'm not gonna lie to you, it will add a lot of stress to your move to oversee all these people's progress. But obviously, it will also save you a lot of money compared to a company that does the whole thing for you. Get as many quotes as you can, and don't hesitate to press people if you don't get a fast answer: people in the U.A.E. may take some time to get back to you. To our American readers, if you're used to U.S. customer service and answers within an hour, get over it! You're done with that! ;-) Also take into consideration the time difference between your current location and Abu Dhabi, and the fact that week ends are on Fridays and Saturdays. 
Depending on your location, there might not be a million boats going to Abu Dhabi every day. This is pretty obvious, but plan your move ahead of time so you don't get screwed by the deadlines. Also, note that your belongings will have to be delivered to the freight forwarder at least one week prior to the departure of the boat : your things need to be loaded in the container, and then the boat has to be loaded with all the containers that will travel with yours. 
The freight forwarder will tell you to prepare a packing list for customs clearance purposes, don't be surprised. Basically, you will have to list of all your items: each of your box will be numbered and you will have to indicate what is in every box. It is a little tedious, but it is actually pretty helpful when you unpack (if you kept a copy of the packing list!). Additionally, you will need to pack all of your books, pictures, CDs, artworks and such in boxes separated from the other items. Indeed, these are the things that will be inspected in priority by the customs agents in Abu Dhabi. You can't have anything that promotes crime or drugs, that has a pornographic nature, nor that is offensive to Islam. 
The freight forwarder will also let you know how long the shipping will take. It is pretty long (as in several weeks), which means that you may have your apartment before your furniture. Yes, I know, it's a pain, but again, it really depends on your personal preferences and how attached you are to your belongings. After the shipment reaches Abu Dhabi, your container will be inspected by customs and this process can take another several weeks. It really depends on their workload, and how many things you have I guess.
Another point that I think is worth mentioning is that the electricity voltage is probably different in Abu Dhabi than in your home country. Since I don't understand anything (and am not particularly interested in) to electricity issues, I recommend this website that does a nice summary. My point is that if you export your electric items (TV, hair dryer, depilator, video games, computer, etc), you will need to make sure that you have the correct adapters and converters before plugging them in! Otherwise, your stuff will not work, or worse, the Abu Dhabi power could fry them! It happened to my hair dryer, and worse, to a friend's HP computer :-(

So, what do you think? Ready to pack?

UPDATE 17/07/2012
I finally received my container last week : yes, this is the option that I chose! :-)
Here are a few additional tips so you don't make the same mistakes as me :


  • Put a few little bottles of water in the fridge so you can offer cold water at the end of the delivery. It doesn't cost you anything, and it will be greatly appreciated. These guys work in the warmth all day, and sometimes I get really concerned about them staying hydrated. 
  • Use your packing list to check that all the items are delivered. If some boxes are missing, don't sign anything and call the moving company right away.
  • I highly suggest you decluter one room after the other. It might seem like common sense, but you will find yourself with a terrible mess everywhere faster than you think if you don't do that. I chose to organize my bedroom first, so I'd have a decent place to sleep at night. And by decent I mean no boxes everywhere, no dust, clean sheets, etc.
  • Ikea furnitures don't like being moved around. I can testify :-D
  • Electric items don't do well. It might really be cheaper to buy new hairdryers and small kitchen appliances (blender, electric kettle, etc) than to buy power converters. Really. 
  • Since the container will be on the boat, which will be on the sea, for several weeks, it is a safe bet that there will be humidity inside your container... Here is what some of my boxes looked like after unpacking (and drying for a few days in my apartment - yes, the bottom of the bow is still wet...) : 

    •  If you have a few humidity absorbers (such as Rubson's), put them in the container. Now I really understand why shoes and purses made in China have these little humidity-absorbing baggies inside... I learned it the hard way :( 
    • Another really important tip is to pack your clothes, shoes, particularly those in non synthetic materials, inside big plastic covers (that close with a zip), and then box them. I assure you, 80% of my clothes arrived with mold on them or a terrible smell, so I had to spend 3 days doing laundry non stop. In any case, make sure you have some detergent and color-friendly bleach ready. Leather shoes and jackets can be cleaned of their mold with rubbing alcohol.
    • Crafters and artists, same rule will apply to your supplies. Paper, canvas, etc are very prone to mold. I had to throw away all my collection of scrapbooking papers :-( 

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