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How to bring your pet with you in Abu Dhabi - How to organize its flight?

Monday, August 27, 2012 Category : , , , , , , , , , , , , , , , , 15

Yeah folks, it's getting serious! You pet's going to fly! :-D It may be a little bit scary at first but with the right organization, everything will go smoothly. At least it did for me!
The first thing you need to know, in case you didn't read my previous post about the import permit, is that your pet will have to fly cargo. It's U.A.E. policy and it won't matter what airline you will fly with. Most likely, your pet will not fly with you and will be on a different plane.
In order to organize your pet's fly, the simplest solutions are the following :

  • either coordinating it with your contact in Abu Dhabi (cf. Vet list in previous post)
  • either getting in touch with a specialized freight forwarder
If you decide to go with a freight forwarder, I suggest you check they are a member of IPATA, International Pet and Animal Transportation Association. I personally contacted AirAnimal, and I'm very happy with the service they provided. Note that not all freight forwarders are familiar with U.A.E. law, so in the interest of your pet, I recommend that you don't go with one that doesn't advertise on this specific destination. 
A good freight forwarder will:
  • reply to your emails very quickly; they understand that they're responsible for your baby ;)
  • find the best booking for your pet, i.e. : shortest trip as possible, for a reasonable price
  • take care of coordinating all the pain in the a** airlines regulations (for example, for safety purposes, airlines impose temperature restrictions)
  • send you advice and tips on how to prepare your pet for the flight
  • explain in detail how and when to drop off your pet or propose a door to door service (i.e. picking up your pet at home for you for an extra fee)
  • on the day of the flight, they will also keep you posted on the status of your pet's flight(s), and will let you know how your pet was doing when it got its "comfort stops" (i.e. feeding and watering between connecting flights, if any)
At least, that's the information I got with Air Animal, and I couldn't really ask for more!


Don't : 
  • contact a freight forwarder who is not specialized in animal transportation. They will not be able to assist you, and mostly they are not allowed to keep live animals in their premises
  • contact an airline yourself: as a private customer, it is very unlikely that the cargo department of an airline will bother talking to you on the phone
  • contact the airline that you or your spouse is going to work for. As much as they will want to assist you, they will most likely tell you to contact a freight forwarder (trust me, it happened to me ;)). Besides, in most cases, they will not cover your pet's relocation costs, nor give you a discount or anything. 
Really, go with the simplest and fastest options: arrange it with your Abu Dhabi vet, or with a specialist.

Exporting your personal belongings vs. buying everything in Abu Dhabi - part 1 : Exporting - UPDATED

Tuesday, July 3, 2012 Category : , , , , , , , , 10

Depending on how attached you are in your home, you will probably start wondering very soon if you should send your personal belongings (mostly your furniture) to your new country. At least, it is one of the first things that I have thought about! ;-)
You basically have two options : either sending your stuff over to Abu Dhabi, or starting from scratch and buying everything when you arrive. Here are two questions that will help you take your decision:
  • try and make a list of the items that are not replaceable, such as items that have a sentimental value, or items that are extremely expensive or rare. Do they take up a lot of room? Is it possible to pack them in one of your suitcase when you will fly to the U.A.E.? Do you have a place to leave them to in your home country in case you don't take them with you?
  • try and make a list of the items that can be easily replaceable : kitchen appliances, any type of electronics (TV, computers, etc.), affordable furniture, clothing from international brands etc. How much are they worth?
Shipping your belongings over to the U.A.E. might not be more expensive than re-buying everything, especially when you consider that reserving a cargo container will help you take along your "rare items" (those of bullet point #1). In order to find out about the total cost of the shipping, you can contact an international movers company (google these terms and your current city, and you will find a lot of options). Usually these people will coordinate the full move for you, and they can even pack your things! Obviously it will be rather expensive. Another cheaper option is to split the work between different companies : 
  • one that will pick up your things (you could do it yourself with a truck and a couple of friends if you leave in a coastal city that has a big port). Typically, it's a traditional moving company
  • one that will send your things over to Abu Dhabi by boat (they're called freight forwarders)
  • one that will take care of the custom's clearance in Abu Dhabi (it's a really big deal, so don't forget this step!!), store your belongings if your home isn't ready, and will deliver them to you
I'm not gonna lie to you, it will add a lot of stress to your move to oversee all these people's progress. But obviously, it will also save you a lot of money compared to a company that does the whole thing for you. Get as many quotes as you can, and don't hesitate to press people if you don't get a fast answer: people in the U.A.E. may take some time to get back to you. To our American readers, if you're used to U.S. customer service and answers within an hour, get over it! You're done with that! ;-) Also take into consideration the time difference between your current location and Abu Dhabi, and the fact that week ends are on Fridays and Saturdays. 
Depending on your location, there might not be a million boats going to Abu Dhabi every day. This is pretty obvious, but plan your move ahead of time so you don't get screwed by the deadlines. Also, note that your belongings will have to be delivered to the freight forwarder at least one week prior to the departure of the boat : your things need to be loaded in the container, and then the boat has to be loaded with all the containers that will travel with yours. 
The freight forwarder will tell you to prepare a packing list for customs clearance purposes, don't be surprised. Basically, you will have to list of all your items: each of your box will be numbered and you will have to indicate what is in every box. It is a little tedious, but it is actually pretty helpful when you unpack (if you kept a copy of the packing list!). Additionally, you will need to pack all of your books, pictures, CDs, artworks and such in boxes separated from the other items. Indeed, these are the things that will be inspected in priority by the customs agents in Abu Dhabi. You can't have anything that promotes crime or drugs, that has a pornographic nature, nor that is offensive to Islam. 
The freight forwarder will also let you know how long the shipping will take. It is pretty long (as in several weeks), which means that you may have your apartment before your furniture. Yes, I know, it's a pain, but again, it really depends on your personal preferences and how attached you are to your belongings. After the shipment reaches Abu Dhabi, your container will be inspected by customs and this process can take another several weeks. It really depends on their workload, and how many things you have I guess.
Another point that I think is worth mentioning is that the electricity voltage is probably different in Abu Dhabi than in your home country. Since I don't understand anything (and am not particularly interested in) to electricity issues, I recommend this website that does a nice summary. My point is that if you export your electric items (TV, hair dryer, depilator, video games, computer, etc), you will need to make sure that you have the correct adapters and converters before plugging them in! Otherwise, your stuff will not work, or worse, the Abu Dhabi power could fry them! It happened to my hair dryer, and worse, to a friend's HP computer :-(

So, what do you think? Ready to pack?

UPDATE 17/07/2012
I finally received my container last week : yes, this is the option that I chose! :-)
Here are a few additional tips so you don't make the same mistakes as me :


  • Put a few little bottles of water in the fridge so you can offer cold water at the end of the delivery. It doesn't cost you anything, and it will be greatly appreciated. These guys work in the warmth all day, and sometimes I get really concerned about them staying hydrated. 
  • Use your packing list to check that all the items are delivered. If some boxes are missing, don't sign anything and call the moving company right away.
  • I highly suggest you decluter one room after the other. It might seem like common sense, but you will find yourself with a terrible mess everywhere faster than you think if you don't do that. I chose to organize my bedroom first, so I'd have a decent place to sleep at night. And by decent I mean no boxes everywhere, no dust, clean sheets, etc.
  • Ikea furnitures don't like being moved around. I can testify :-D
  • Electric items don't do well. It might really be cheaper to buy new hairdryers and small kitchen appliances (blender, electric kettle, etc) than to buy power converters. Really. 
  • Since the container will be on the boat, which will be on the sea, for several weeks, it is a safe bet that there will be humidity inside your container... Here is what some of my boxes looked like after unpacking (and drying for a few days in my apartment - yes, the bottom of the bow is still wet...) : 

    •  If you have a few humidity absorbers (such as Rubson's), put them in the container. Now I really understand why shoes and purses made in China have these little humidity-absorbing baggies inside... I learned it the hard way :( 
    • Another really important tip is to pack your clothes, shoes, particularly those in non synthetic materials, inside big plastic covers (that close with a zip), and then box them. I assure you, 80% of my clothes arrived with mold on them or a terrible smell, so I had to spend 3 days doing laundry non stop. In any case, make sure you have some detergent and color-friendly bleach ready. Leather shoes and jackets can be cleaned of their mold with rubbing alcohol.
    • Crafters and artists, same rule will apply to your supplies. Paper, canvas, etc are very prone to mold. I had to throw away all my collection of scrapbooking papers :-( 

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